Frequently Asked Questions
Everything you need to know about shopping with My Urban Trail.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $5.99 applies. Processing typically takes 1-2 business days, and delivery usually occurs within 3-5 business days.
How can I return an item?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size & Fit' guide. We provide exact measurements for every garment to help you find the perfect fit. If you are between sizes, we recommend sizing up for a more relaxed look.
Where are your clothes manufactured?
At My Urban Trail, we partner with ethical factories that prioritize fair wages and safe working conditions. Our current collections are sourced and manufactured in Portugal and Vietnam using high-quality, sustainable materials.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately via live chat for assistance.